Initial Problem Assistance:
As the majority of service requests we receive can be simply resolved by a process of elimination from our basic Radio Frequency EAS Equipment checklist, we firstly suggest running through the following:
CHECKLIST
TYPE OF FAULT: False Alarm, Low Detection, No Detection
FALSE ALARM
1. How often?
2. Are there any tags within 1 metre of the system?
3. Are there any coiled extension leads nearby?
4. Have sensors suffered any physical damage?
5. Have any large metal objects been placed near system?
6. Has any new electrical work been carried out?
7. Have any alterations been made to the store layout?
LOW DETECTION
1. What type of tags are they?
2. Have you tried testing with other articles?
3. Does the article have a lot of metal in it?
NO DETECTION
1. Is system switched on (are lights on control unit lit)?
2. Have you tried testing with other articles?
3. Do you use labels - if so, are they damaged?
4. Does the article have a lot of metal in it?
In the event of fault still being evident technical assistance may be required.
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Technical Assistance:
PLEASE EITHER TELEPHONE, FAX OR EMAIL EASITAG:
Ph: (07) 3257 1960 | Fax: (07) 3257 1962 | Free Call: 1800 077 375 |
E-mail: info@easitag.com.au
1. Give your store name and address
2. Give your name and telephone number
3. State that you wish to report a technical problem
4. State the nature of the problem
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Equipment Relocation:
For best results and optimal performance of your EAS system let the Loss Prevention specialists at Easitag take care of all your relocation requirements.
We strongly recommend when you are contemplating the relocation of EAS equipment that you or your store design contractors and shop fitters contact Easitag prior to your shop renovations. As there are a number of important issues that need to be taken into account with any form of EAS equipment relocation, Easitag will save you a lot of time and disappointment that can occur with incorrect positioning and inadequate technical provision.
If you need advice, give the Easitag National Hotline a call on:
Freecall 1800 077 375
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Technical Specifications:
For Technical specifications on any of the Easitag equipment please refer to the Products Section and the appropriate PDF files.
Please note that schematics and circuit diagrams for the Easitag range of systems and equipment are only made available to our authorised technical staff and contractors. If you have any equipment that needs service, one of our extensive network of authorised technicians can assist you. All you need do is phone our Freecall 1800 077 375 and ask for Technical Service and we will organise for an authorised technician to attend.
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Equipment Service Request Form:
Complete the form & submit your request, please click on the link below:
Service Request Form pdf
Click here to download our service request form.(PDF)
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E.S.P. - Equipment Service Programme:
When the warranty on your E.A.S. equipment is approaching expiry or has already expired it's worth taking a serious look at Easitag's Equipment Service Programme (E.S.P.)
The Easitag Equipment Service Programme is a type of insurance policy against incurring heavy expenses for breakdown and/or repair costs. Although dealing with Easitag you'll find the LUCATRON, CHECKPOINT and ACTRON equipment all have reputations for reliability, it would be desirable to allow for certain maintenance costs, as with any form of business equipment.
The Equipment Service Programme offers the most efficient method of maintaining your valuable investment. For one annual fee, Easitag carries the risk and provides you with unlimited service as required throughout the year. Subscribers to the Easitag E.S.P. receive a service that covers labour, parts and changeover printed circuit boards which in some cases can cost up to $3,000, a cost your business would have to bear if the equipment was not covered by our Equipment Service Programme.
The alternative to taking out an Equipment Service Programme is service on an "ad hoc" basis. For this service customers pay a minimum call out fee and 1st hour basis plus parts, as well as travel, and any necessary changeover printed circuit boards.
The Easitag Equipment Service Programme makes good business sense in that your E.A.S. equipment maintenance will be a fixed annual cost and give you peace of mind.
If you wish to receive a quotation for an Easitag E.S.P. for your store's EAS equipment please click on the link below, print the form, sign it, & then fax the E.S.P. application form.
Equipment Service Programme.(PDF)
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Label/Tag orders:
Complete the form & submit your request, please click on the link below:
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